Stop guessing why.
Surveys tell you what people rated, never why. PrismScope runs conversational interviews that follow up, probe, and surface the reason the 1–5 scale missed.
Conversational surveys that surface the why your scoreboard misses.
Built for the teams shipping fast
The stakes
Companies make high-stakes decisions — pricing, product, retention — without knowing why their customers stay, leave, or buy.
Why surveys fail you
of churned customers never voiced their concerns.
Gartner, 2024 CX Survey
Email survey response rates in 2025, down from ~20–25% in 2019.
Industry benchmarks
Live in product
See it in action
Real conversations that adapt to every response, uncovering the insights that matter.
The problem
You're missing the why, missing most of the people, and you can't verify what you do get.
Three things stand between feedback and a confident decision. PrismScope closes all three.
Depth
The reason, not the score.
Surveys tell you what people rated, never why. The comment that would have changed the decision doesn’t fit a 1–5 scale.
Adaptive conversational interviews follow up, probe, and ask the question the survey couldn’t.
See it in any event report: session-level reasoned findings, not a satisfaction average.
Reach
Hear who you’re missing.
You hear the loud few. The quiet majority who decide your future never respond, and the stakeholder groups nobody asked often hold the insight.
Conversations the silent will actually take, distributed in parallel across every audience you should be asking.
See it in our event campaigns: organizers, attendees, sponsors, vendors, staff — all in one synthesis.
Trust
Proof you can verify.
AI summaries can be black boxes. You can’t tell if a theme is real or invented, or show your stakeholders the receipts.
Every theme, sentiment, and quote in a PrismScope report traces back to the respondent and exchange that produced it.
Click any finding to see the source conversation. No black box.
Process
How it works
Five steps from first interview to acted-on decision.
Listen
Conversational survey — adapts, follows up, probes for the why.
Distribute
Push the conversation to email, SMS, QR, or in-product so the people who don't normally respond actually do.
Synthesize
Themes, sentiment, notable quotes, cross-stakeholder patterns.
Reflect
Growth retro: went well · could have gone better · what's next.
Act
Actionable results + executive summary, ready to ship.
Flagship use case
One event. The full stakeholder picture. One synthesis.
Most event feedback asks attendees alone. PrismScope runs parallel campaigns across organizers, attendees, sponsors, food vendors, and staff — then synthesizes across all of them in a single growth retro.
Method comparison
The Value
Qualitative depth at survey prices.
| Method | Cost | Trade-off | Gets you the why? |
|---|---|---|---|
| Survey Response | $0.10 - $1 | Quantitative only—what, not why | No |
| PrismScope Conversation | $5 - $16 | Qualitative depth at scale | Yes — in hours |
| Human Interview | $150 - $200 | Same depth, expensive & slow | Yes, but slow |
| Focus Group (per person) | $200 - $300 | Group dynamics, logistics nightmare | Yes, but logistics |
One platform, every use case
Built for the decision you're making.
Pick the one that matches your iteration.
Put the conversation where your users already are.
Embed PrismScope directly inside your product via iframe or URL link. Trigger conversations at decision points, friction states, and success moments. Themes flow back into your existing PrismScope workspace.
Voice of Employee
A dedicated product for continuous employee listening, built on the same conversational engine.
Join the waitlistYour move
Ready to know why?
More of the voices surveys miss. Synthesis in hours.