Feedback loop · customer
Acquire. Serve. Retain. Win them back.
One loop across the full customer lifecycle. NPS that explains. Churn diagnostics that arrive in time. Onboarding that closes its own gaps.
One campaign, every stakeholder, all the perspectives. No subscription.
The gap
NPS scores you. It doesn't explain you.
NPS gives you a number. Churn surveys come too late. The customer who saved another customer never gets asked. PrismScope closes every loop in the lifecycle — onboarding, NPS follow-up, churn diagnostic, win-back — with conversations that adapt to every answer.
Stakeholders
Every voice in one loop
Run parallel campaigns across every stakeholder. One synthesis at the end.
Active customers
Where the relationship is right now. What is keeping them, and what is starting to wear thin.
Onboarding cohort
The first 30 days. Where expectations diverged from reality. The cheapest place to fix churn.
Churned customers
Why they left. Whether the trigger was your product, your service, or a moment in their business.
Win-back candidates
The people who left but are still in your reach. What it would take to come back.
Champions
The people who refer you. Capture the language they use to describe what you do.
Growth retro
What you get back
Every campaign ends with the same growth retro. Ready to act on.
NPS detractor follow-ups surfaced the real friction. Onboarding cohort completed step 3 at 78%.
Renewal-window outreach hit two weeks late. Win-back open rate below 10%.
Move renewal outreach to T-60 instead of T-30. Test win-back copy in champion language from the NPS loop.
Your move
Ready to move from feedback to action?
Deep-dive: Churn Research
Three approaches, one goal: understand why customers leave.
Explore churn research