The Problem
Customers are churning. You have theories:
- • Maybe it's price
- • Maybe it's the competition
- • Maybe it's a feature gap
But theories aren't insights. And the customers who left aren't filling out your exit surveys.
How PrismScope Helps
PrismScope catches customers at the moment they churn—or before.
Trigger a conversation when someone cancels, downgrades, or shows disengagement signals. Get the real story, not the polite excuse.
Example Questions
“I noticed you recently cancelled. I'd love to understand what drove that decision—there's no wrong answer.”
“You mentioned [competitor]. What are they doing that we weren't?”
“If we could have fixed one thing, what would have kept you?”
“Looking back at your experience with us, what would you tell someone considering signing up?”
Stop guessing. Start understanding.
Run your first campaign — $249. Try a 3-minute conversation first.