Stop guessing why customers leave. Start knowing.
PrismScope uses AI-powered conversations to identify the specific drivers of customer attrition, before your customers walk out the door.
Start a Pilotannual cost of customer churn across U.S. banking
profit increase from just 5% improvement in retention
more expensive to acquire a new customer than retain one
The real problem isn't churn.
It's not knowing why.
The tools most companies rely on for customer insight have fundamental limitations.
5-10% response rates. The customers most likely to leave are the least likely to fill out a form.
A number without a narrative. You know the score, but not the story behind it.
Happen after the decision is already made. By then, the insight is a post-mortem, not a prevention.
Capture complaints, not context. Most dissatisfied customers never open a ticket. They just leave.
How PrismScope works
AI-powered conversational intelligence that surfaces why customers stay, leave, or hesitate.
Engage
AI conducts natural, open-ended conversations with customers at key moments: onboarding, renewal, post-interaction, or when churn signals appear.
Analyze
A two-stage AI pipeline extracts themes, sentiment, friction points, and unmet needs from every conversation. No survey fatigue. No leading questions.
Act
An actionable intelligence report identifies the specific drivers of attrition, retention, and satisfaction, with recommendations prioritized by impact.
PrismScope vs. traditional methods
The difference between measuring sentiment and understanding it.
| Traditional | PrismScope | |
|---|---|---|
| Response rate | 5-10% | 85%+ completion |
| Depth of insight | Score only | Score + full context |
| Timing | Post-decision | Pre-decision |
| Cost per insight | $10K+ per focus group | Per conversation |
| Sentiment capture | Complaints only | Full spectrum |
| Scalability | Manual, expensive | AI-powered, on demand |
What PrismScope surfaces
The intelligence you need to reduce churn, in your customers' own words.
Early warning signals
Identify why customers are considering leaving before they make the decision to go.
Fee and policy friction
Understand which fees, policies, or processes create the most customer frustration.
Digital experience gaps
Learn where your digital experience falls short of customer expectations.
Competitive intelligence
Discover what competitors are offering that draws your customers away.
Segment-level risk
Pinpoint which customer segments are most at risk and what drives attrition in each.
Retention drivers
Find out what would make at-risk customers stay, so you can act on it.
The ROI of knowing why
A small improvement in retention creates outsized impact on the bottom line.
Example: 10,000 customer base
Product roadmap
From pilot to ongoing churn intelligence program.
- AI-powered conversational interviews
- Two-stage analysis pipeline
- Automated theme and sentiment extraction
- Churn driver identification report
- Case study and testimonial output
- CRM-triggered churn signal conversations
- Real-time retention monitoring dashboard
- Chat with your data
- Industry-specific question frameworks
- Quarterly pulse program
- Predictive churn risk scoring
- Core platform integrations
- Automated retention playbooks
- Multi-language support
- SOC 2 Type II certification
Let's find out why your customers are leaving.
Start with a focused pilot: 50 AI-powered conversations, a 4-6 week engagement, and an actionable intelligence report identifying your top churn drivers.
Schedule a Conversation