Industry · Government
Passenger Experience for Airports
Understand what passengers really think about their airport experience—from curb to gate and back again.
The challenge
The Challenge
Airports serve millions of passengers, but most feedback comes from complaints or brief satisfaction surveys.
ASQ scores tell you how you rank, but not:
- • What specific moments create stress or delight
- • Why passengers avoid certain concessions
- • What would make them choose your airport over alternatives
- • How different traveler types experience your facility
PrismScope captures the full passenger journey story.
Use cases
Use Cases
Passenger Experience
End-to-end journey from curb to gate
Security Checkpoint
TSA and screening experience feedback
Concessions
Food, retail, and amenity satisfaction
Wayfinding
Signage, navigation, and accessibility
Ground Transportation
Parking, rideshare, and public transit
Terminal Facilities
Restrooms, seating, charging, and cleanliness
What we'd ask
Example Questions
“Walk me through your experience at the airport today, from arrival to your gate.”
“Tell me about your experience going through security. What went well or could be improved?”
“How would you describe the food, shopping, and amenities available to you?”
“Think about finding your way around the terminal. How easy or difficult was navigation?”
“What would make your next trip through this airport better?”
Your move
Improve the passenger journey
Run your first campaign — $249. Try a 3-minute conversation first.