Industry · Government
Public Transit Feedback
Understand rider experiences across buses, trains, and metro systems—and use those insights to improve service.
The challenge
The Challenge
Transit agencies move millions of people daily, but understanding their experience is challenging. Complaint systems only capture frustrated riders.
Traditional surveys miss critical insights:
- • Why riders switch to cars or rideshare
- • What makes certain routes feel unsafe
- • How schedule changes impact daily commuters
- • What would bring lapsed riders back
PrismScope gives every rider a voice.
Use cases
Use Cases
Rider Experience
Overall journey satisfaction and pain points
Schedule & Reliability
On-time performance and wait times
Station Cleanliness
Maintenance and facility conditions
Safety Perception
Security concerns and incident feedback
Accessibility
ADA compliance and ease of use for all riders
Customer Service
Staff interactions and information quality
What we'd ask
Example Questions
“Tell me about your typical commute using public transit. What does that experience look like?”
“Think about the reliability of the service. How often does it meet your expectations?”
“How would you describe the cleanliness and condition of the stations and vehicles?”
“What aspects of safety or security come to mind when using transit?”
“If you could change one thing about the transit system, what would it be and why?”
Your move
Improve service for every rider
Run your first campaign — $249. Try a 3-minute conversation first.