Industry · Government
Utility Customer Feedback
Understand what customers really think about their water, energy, and sanitation services—from billing to outage response.
The challenge
The Challenge
Utilities serve every household and business, but customer feedback often only comes through complaints or regulatory surveys.
Traditional feedback methods miss important insights:
- • Why customers struggle with billing systems
- • What communication channels work best during outages
- • How to improve enrollment in efficiency programs
- • What drives satisfaction beyond just reliability
PrismScope helps you understand the customer behind every meter.
Use cases
Use Cases
Billing Experience
Bill clarity, payment options, and disputes
Service Reliability
Outage frequency and restoration times
Customer Support
Call center and in-person service quality
Outage Communication
Notification effectiveness and updates
New Service Setup
Account creation and connection process
Energy Programs
Rebates, efficiency programs, and renewables
What we'd ask
Example Questions
“Tell me about your recent experience with our customer service. What was that interaction like?”
“Think about your billing experience. What works well and what could be improved?”
“How did we handle the last service outage or issue you experienced?”
“What communication from us do you find most helpful? What do you wish we did differently?”
“If you could change one thing about how we serve you, what would it be?”
Your move
Serve every customer better
Run your first campaign — $249. Try a 3-minute conversation first.