Industry · Healthcare
Patient Experience for Clinics & Medical Groups
Understand what keeps patients coming back—and what might send them elsewhere.
The challenge
The Challenge
Patients have more choices than ever. Retail clinics, telehealth, and concierge medicine are competing for your patients.
Post-visit surveys tell you satisfaction is high, but they don't reveal:
- • Why patients are quietly looking for a new provider
- • What makes your best providers so loved
- • Why some patients avoid scheduling appointments
- • What would make them recommend you to others
PrismScope helps you understand the patient relationship, not just the visit.
Use cases
Use Cases
Visit Experience
Check-in, wait times, and overall visit satisfaction
Provider Relationships
Communication, trust, and continuity of care
Access to Care
Appointment availability, same-day access, after-hours care
Staff Interactions
Front desk, nursing, and support staff experience
Care Coordination
Referrals, test results, and follow-up communication
Telehealth Experience
Virtual visit quality and technology experience
What we'd ask
Example Questions
“Tell me about your most recent visit. From scheduling to checkout, what was that experience like?”
“How would you describe your relationship with your primary care provider? What do you value most?”
“Think about a time when you needed to be seen quickly. How well did the clinic accommodate you?”
“What do you wish was easier about getting care at this clinic?”
“If a friend was looking for a new doctor, would you recommend this practice? Why?”
Your move
Build stronger patient relationships
Run your first campaign — $249. Try a 3-minute conversation first.