Industry · Healthcare
Patient Experience for Hospitals
HCAHPS tells you what. PrismScope tells you why. Understand the stories behind your patient satisfaction scores.
The challenge
The Challenge
HCAHPS and Press Ganey give you scores. But when a unit's scores drop, you need to know why—fast.
Standard surveys can't answer the questions that matter:
- • What made that patient feel unheard?
- • Why did discharge feel rushed?
- • What moment turned a good stay into a great one?
- • What would make patients recommend you?
PrismScope captures the narrative behind every score.
Use cases
Use Cases
Inpatient Experience
Room quality, nursing care, and overall stay satisfaction
Emergency Department
Wait times, triage experience, and care quality
Surgical Experience
Pre-op preparation, recovery, and post-surgical care
Discharge Process
Instructions, follow-up care, and transition home
Care Coordination
Communication between specialists and care teams
Family Experience
Visitor policies, communication with families
What we'd ask
Example Questions
“Walk me through your hospital stay from admission to discharge. What moments stood out to you?”
“Tell me about the communication you had with your care team. Did you feel informed about your treatment?”
“How would you describe your experience with the nursing staff? What did they do well?”
“Think about when you were discharged. How prepared did you feel to manage your care at home?”
“If a friend needed hospital care, would you recommend this hospital? Why or why not?”
Your move
Improve patient experience with deeper insights
Run your first campaign — $249. Try a 3-minute conversation first.