Industry · Hospitality
Guest Experience for Restaurants
Understand what makes diners come back—and what you can improve before they write that review.
The challenge
The Challenge
Yelp reviews and comment cards capture extremes—the delighted and the frustrated. You miss everyone in between.
You know your overall rating, but you don't know:
- • Why regulars stopped coming as often
- • What almost made them choose somewhere else
- • Which menu items they love (and which they avoid)
- • What their friends say when recommending you
PrismScope helps you understand the full dining relationship.
Use cases
Use Cases
Dining Experience
Food, service, and atmosphere feedback
Menu Feedback
Dish preferences, pricing perception, and new item testing
Service Quality
Server interactions and hospitality assessment
Concept Testing
New restaurant concepts and format ideas
Competitive Positioning
How you compare to other dining options
Loyalty & Frequency
What drives repeat visits and recommendations
What we'd ask
Example Questions
“Tell me about your last visit to our restaurant. What stood out to you?”
“How would you describe the service you received? What made it good or could have been better?”
“Think about the menu. What do you love? What would you change?”
“What made you choose this restaurant over other options?”
“What would bring you back more often?”
Your move
Turn diners into regulars
Run your first campaign — $249. Try a 3-minute conversation first.