Industry · Professional Services
Agency Client Feedback
Understand what clients really think about your work—from creative execution to account management to overall value.
The challenge
The Challenge
Agencies live and die by client relationships, but honest feedback is hard to get. Clients may not tell you what's really on their mind until it's too late.
Traditional feedback methods miss critical insights:
- • Why clients don't expand scope or renew
- • What they really think about creative quality
- • How they perceive value versus cost
- • Where communication breaks down
PrismScope gives clients a safe space to share honest feedback.
Use cases
Use Cases
Client Satisfaction
Overall relationship and service quality
Project Feedback
Specific campaign or deliverable reviews
Creative Reviews
Design, content, and creative execution
Pitch Assessments
New business proposal feedback
Team Performance
Account team and collaboration quality
Relationship Health
Ongoing partnership strength
What we'd ask
Example Questions
“Tell me about your experience working with our agency on this project. What stood out to you?”
“Think about the creative work we delivered. How well did it meet your expectations and goals?”
“How would you describe the communication throughout the project? What worked well or could improve?”
“When you think about value for your investment, how do you feel about what we delivered?”
“If a colleague asked about working with us, what would you tell them?”
Your move
Keep clients happy and growing
Run your first campaign — $249. Try a 3-minute conversation first.