Industry · Technology
User Research for SaaS Products
Go beyond usage data. Understand why users love your product, struggle with features, or consider leaving.
The challenge
The Challenge
You have product analytics. You know what users do. But you don't know why.
NPS and in-app surveys tell you satisfaction levels, but they don't explain:
- • Why users aren't adopting that feature you shipped
- • What's really driving churn (beyond price)
- • Why onboarding feels confusing to new users
- • What competitors are doing that you should learn from
PrismScope gets you user research depth at survey scale and speed.
Use cases
Use Cases
Onboarding Experience
First-run experience and time to value
Feature Feedback
Deep dive into how features are really used
Churn Prevention
Understand why users leave before they do
Competitive Insights
Why users choose you vs. alternatives
Pricing Research
Value perception and willingness to pay
Roadmap Validation
Test feature concepts before building
What we'd ask
Example Questions
“Walk me through your first week using our product. What was easy? What was confusing?”
“Tell me about a feature you use every day. Why is it important to your workflow?”
“Think about a time you considered switching to a different tool. What prompted that?”
“If you could change one thing about our product, what would it be and why?”
“How do you describe our product to colleagues who haven't used it?”
Your move
Build products your users love
Run your first campaign — $249. Try a 3-minute conversation first.