Industry · Transportation
Airlines & Airport Feedback
Understand what passengers and employees really think—from booking to boarding to baggage claim.
The challenge
The Challenge
Air travel involves countless touchpoints, and passengers form impressions at each one. Post-flight surveys capture only a fraction of the story.
Quick satisfaction scores miss critical insights:
- • What makes passengers choose competitors
- • How delays and disruptions truly affect loyalty
- • Where the employee experience impacts service
- • What would make passengers recommend you
PrismScope captures the full passenger journey story.
Use cases
Use Cases
Passenger Satisfaction
End-to-end travel experience feedback
Employee Engagement
Crew and ground staff experience
Terminal Experience
Check-in, security, and gate services
In-flight Service
Cabin crew and amenity feedback
Delay & Disruption
Recovery experience and communication
Loyalty Program
Frequent flyer satisfaction and engagement
What we'd ask
Example Questions
“Tell me about your recent travel experience with us. What stood out to you?”
“Think about the check-in and boarding process. How smoothly did everything go?”
“How would you describe the service you received from our crew during the flight?”
“When you consider your overall journey, how did we compare to your expectations?”
“If a friend asked about flying with us, what would you tell them?”
Your move
Elevate the passenger experience
Run your first campaign — $249. Try a 3-minute conversation first.