Industry · Transportation
Public Transit Feedback
Understand what riders and employees really think—from route planning to station experience to safety perception.
The challenge
The Challenge
Public transit agencies serve diverse communities with varying needs, but traditional feedback methods often miss the voices that matter most.
Ridership data doesn't capture rider experience:
- • Why potential riders choose cars instead
- • How accessibility barriers affect ridership
- • What safety concerns keep people away
- • Where service gaps frustrate regular riders
PrismScope helps transit agencies hear from all riders.
Use cases
Use Cases
Rider Satisfaction
Overall service quality and experience
Accessibility Research
ADA compliance and inclusive design
Safety Perception
Security and comfort concerns
Route Planning
Service coverage and schedule feedback
Station Experience
Facilities, cleanliness, and amenities
Employee Feedback
Operator and staff engagement
What we'd ask
Example Questions
“Tell me about your experience using our transit system. How often do you ride?”
“Think about the reliability of our service. How well does it fit your schedule needs?”
“How would you describe your experience at our stations and stops?”
“When you consider safety and comfort, how do you feel about riding with us?”
“What would you tell someone who was considering using public transit for their commute?”
Your move
Build a better transit system
Run your first campaign — $249. Try a 3-minute conversation first.